How to remove machines from the license portal?

[Paul_Holden]

I currently have an 80 seat license for Designer.

Each time a new user starts with the business they get a Windows desktop with a specific ID, in addition we recently competed a major desktop image update which meant that every user received a new desktop and had to re-register Alteryx.

As a result I have in excess of 190 entries in the "Machines" section.

I can see how to delete a "User" but I don't want to do that as most of the users simply have new machines. I cannot see how to delete a "Machine".

License management is fiddly enough in the portal without in excess of 100 pointless entries making it harder.

Regards,

Paul

[TrevorS · Accepted solution]

Hello @Paul_Holden 
I would recommend you email Fulfillment@alteryx.com for assistance.
They can provide you with the needed steps to free up some seats on the License portal!

Thanks!
TrevorS

[Paul_Holden]

Hi,

Fulfilment confirmed that there is no way for an administrator to do this from the portal...

"For totally removing the device, you will have to provide us with a list of the Machine IDs and we will remove them for you. "

One for the improvements list I think.

Regards,

Paul