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The user is facing an issue while uploading an excel file into Alteryx.
Please find the error information below,
The plugin "c:\ProgramFiles\Alteryx\bin\plugins\AlteryxBasePluginsEngine.dll" could not be loaded:%1 is not a valid Win32(193).
Could you please provide your inputs.
Does this happen with every excel file? Can they load a csv by chance? Can they run a sample workflow (Help > Samples)
Have them restart Alteryx if that doesn't do it, you'll likely need to reinstall.
The issue arises NOT only with a particular excel file,every excel file.
i)Need to check if they can load a csv file(for testing).
ii)Also need to verify if the user can run a Sample workflow(Help > Samples).
The re-installation has been done multiple times, but no luck.