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Email events not working since upgrade to 2019.3

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Asteroid

UPDATE. I originally referred to the emails being rejected by BATV, however I now realise that is not relevant (the emails being rejected by BATV were external spam). IT can't see any record of the emails from Events. . I have no prior knowledge of BATV (I had never heard of the acronym before today) so please excuse my ignorance

 

Hi,

 

I have workflows set up with Email events set to occur after a run with no errors. The From & To address is myself.


Since upgrading to 2019.3, I have not received any emails from these workflows. I know the workflows are still running successfully as they write an output to my Drive every day.

 

I am still receiving emails if I configure the Email tool with the same settings as the Event.

 

Has anyone else noticed this since 2019.3

 

Cheers

Meteoroid

Hi,

seems I have the same one. This is valid both when running the workflow locally as well as when running from Gallery.

Unfortunately no solution so far.

Cheers!

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Meteor

Thanks for posting this issue! I ran the same test and events are also not working for me but if I use the email tool I received emails as expected.

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Alteryx
Alteryx

Thank you all for raising this, I am a product manager here at Alteryx and I will prioritize a fix for this issue. I've tested this and can confirm we broke this functionality. I sincerely apologize for the disruption to your processes. We will work to correct this issue and get in the next release, as well as, aim to get fixed in a patch release. Please reach out if you would like to discuss this matter more, but apologies for the inconvenience.

 

Alex Polly

 

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Meteoroid

Recently upgraded our VM to 2019.3, confirming events do not work.  We normally have them set up to come from our department service account email via company SMTP server "After Run with Errors" and we have not been receiving them.  Urgently need a fix for this issue.

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Alteryx
Alteryx

Again, apologies for the break in this functionality. I understand the urgency, we are working on a fix, and I will update you as soon as I can. Please reach out with any feedback.

 

Alex Polly

 

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Meteor

Yay. First the Mongo duplication faux-error, now event emails are broken. Do we have an ETA for the fix? I'd prefer not to have to revert to 2019.2 again.

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Atom

Good morning,

 

Is there an update on the fix for the Email event functionality?  I'm looking to upgrade to 2019.3, but as we lean heavily on Email events, I'm reluctant to do so until there's a confirmed fix.

 

Also - if there's not yet a fix - is it possible to add this to the Known Issues list for 2019.3: https://help.alteryx.com/ReleaseNotes/Designer/Designer_2019.3.htm

 

Many thanks,

 

WRS

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Atom

I am not using the Event to send emails. In 2019.2 version when attaching an Excel doc it sent and opened just fine. Now when you try to open the attachment in the email from 2019.3 it says it doesn't recognize the file format or the file is corrupt. I have made sure the Save as Type was set to be Excel 2007 and it writes the file just fine. But when it is loaded to the gallery and I look at the attachment again it seems to default to html and doesn't keep the format I gave it thus creating the error. Is this a known issue to?

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Asteroid

@APolly any update on this bug? It's not even listed as a known issue for 2019.3, yet.

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