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Email Tool

shakir_juolay
7 - Meteor

I trying the Email Tool as shown in attachment. However I am getting the message 

Email (2) Record#1: Failed to send to one or more recipients

 

What am I doing wrong?

8 REPLIES 8
Jean-Balteryx
15 - Aurora

Hi @shakir_juolay ,

 

It's difficult to say without the data. Your tool looks well configured.

 

Is there only one recipient per row ?

Does the mail address exist ?

shakir_juolay
7 - Meteor

Yes one recipient per row, and email id exists.

 

I tried two variations (a) internal email id in first row and external in second (b) vice versa

atcodedog05
21 - Polaris

Hi @shakir_juolay 

 

Did you try directly giving the email ids in the To and CC field? did that work?

Jean-Balteryx
15 - Aurora

Have you the possibility to share data extract or your workflow ?

atcodedog05
21 - Polaris

Hi @shakir_juolay 

 

Try only internal mail id and only external mail id.

JagdeeshN
11 - Bolide

Hi @shakir_juolay ,

 

Have you tired it with just the internal email id's?. I ask as sometime the settings on your SMTP server might block external emails.

 

I tried to replicate something similar with just the internal id's and it worked.

 

Can you possibly share a sample workflow?

 

Best,

Jagdeesh 

MichaelSu
Alteryx Alumni (Retired)

Hi @shakir_juolay ,

 

Please ensure that you are on VPN as well.

 

Thanks,

Mike

shakir_juolay
7 - Meteor

I figured my issue needs support from Internal IT as when I tried SMTP using PowerShell as shown in the below link I was not successful.

 

Send Emails from Powershell: Tutorial with Examples | Mailtrap

 

Thank You every one.

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