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I came across another enterprise file synchronization and sharing platform today. I wasn't previously familiar with Egnyte until a customer had issues connecting to the shared files using the Directory tool.
The error: Invalid request C:\User\Egnyte\... cannot find the file path specified
We think the solution was discovered in this Egnyte help page - where we found special characters in one of the sub directory folder names. Here is the article that may help you troubleshoot this issue: