Community Spring Cleaning week is here! Join your fellow Maveryx in digging through your old posts and marking comments on them as solved. Learn more here!

Alteryx Designer Desktop Discussions

Find answers, ask questions, and share expertise about Alteryx Designer Desktop and Intelligence Suite.
SOLVED

Download Tool - Couldn't Connect to Server Error

EceSimsek
7 - Meteor

Hello everyone ! This is my first topic in community and I want to say that I am so excited about it! 🙂 Hope to find a solution. 

 

I am using API via in order to pull e-invoices in xml format from e-invoice integration system. Previously, I tried it in test environment and it worked correctly. Now, I am trying it in the same way at the production environment, get an error which is "Couldn't connect to server" 

 

I am also checking it in SoapUI, it works correctly. I'm pretty new to Alteryx, and I may be overlook somethings about tool. But, I think there may be a problem with the connection tab in the download tool. Anyone have any idea how to fix the problem?

 

Thanks in advance. 

 

12 REPLIES 12
carlosteixeira
15 - Aurora
15 - Aurora

Hi @EceSimsek 

 

Maybe this link can help you.

 

https://community.alteryx.com/t5/Alteryx-Designer-Discussions/How-to-connect-to-WEB-SERVICE/m-p/3294...

 

Take a look.

 

Best regards

Carlos A Teixeira
EceSimsek
7 - Meteor

Hi @carlosteixeria2005,

 

Thank you very much for your reply. I added Host in the Header like in the post that you sent unfortunately, it did not work and also controlled other parts like query and URL but it did not work still.

 

 

carlosteixeira
15 - Aurora
15 - Aurora

Hi, @EceSimsek 

Can you share here a picture about the error?

 

Tks

Carlos A Teixeira
EceSimsek
7 - Meteor

Dear Carlos

 

 

Untitled.pngUntitled2.pngUntitled3.pngUntitled4.png

carlosteixeira
15 - Aurora
15 - Aurora

In the Query String/Body have you put the user and password there?

Carlos A Teixeira
EceSimsek
7 - Meteor

Yes I am writing on it. Please find my Query below:

 

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:aut="http://vpservice/authorization">
<soapenv:Header/>
<soapenv:Body>
<aut:GetAuthorizationKey>
<aut:UserName>xxx</aut:UserName>
<aut:Password>xxx</aut:Password>
</aut:GetAuthorizationKey>
</soapenv:Body>
</soapenv:Envelope>

carlosteixeira
15 - Aurora
15 - Aurora

Hi 

@EceSimsek 

 

have you a KEY to put there?

Look at this picture, in my case i used the key to complete the access.

clipboard_image_2.png

 

 
Carlos A Teixeira
EceSimsek
7 - Meteor

Hi Carlos,

 

No I have not, I have only username and password. Also, when I request on SoapUI with only these information, I can get the data that I want. 

carlosteixeira
15 - Aurora
15 - Aurora

Hi @EceSimsek 

I believe that to be able to help you better would need to have access to your workflow, if you want and can share with me your workflow, send me to carlosteixeira@uol.com.br
No need to include username and password. Can remove

Hugs

Carlos A Teixeira
Labels