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I've downloaded Alteryx (10.7.4 Nonadmin version) and wan't to try it out. However, after installing it I can't get past the activation.
I type in my information as requested (name, address, email etc.) and click activate. After about 10 seconds I see the screen below (see image). If i click "Activate" again it will wait another 10 seconds and return the same message. Just before returning to the same screen again, it quickly flashes with an empty form, and goes back to the image as per below.
This loops for ever and ever. I've tried to redo the form, but the result is the same. My colleague also just installed it on her machine and is facing the same issue.
Any leads on what to do? I've reached out to my Alteryx Sales rep but no luck yet. Also, I don't receive any mail from Alteryx about activation or license key, which some of my other colleagues tell me they got. This could suggest the activation never goes trough.
Clicks Active. Wait 10 sec. Loop back to same message.
Did a bit more research and tried to connect from outside my works internet connection through my phone. When I try to activate now, it tells me "“Alteryx is unable to contact the internet. You will need to be online in order to license Alteryx.”"... which i am. Its only Alteryx that thinks I'm offline.
According to this KB it could be that my IT team has closed some ports or black listed some sites, which means i cannot connect to the licensing side of Alteryx.
Another good KB on licensing for version 11.7 and previous versions is this one. It lists what is required for Alteryx to be able to activate:
License Key Activation needs:
In order to use license keys, a few system security setups will need to be available for Alteryx to talk to our licensing system. Here is a list of what you need:
3. The license server is "license.alteryx.com" which is an alias for gallery.alteryx.com and resolves to multiple IP addresses associated with an Elastic Load Balancer at Amazon Web Services. AWS ELBs can and will change IP addresses over time, so if you are statically whitelisting IP addresses on a firewall which otherwise denies access to tcp/80 and tcp/443, your end-users will eventually lose connectivity to our license server as your static whitelist obsolesces. The solution is to enable a process which will periodically update or re-implement your whitelist based on the results of a fresh DNS lookup of “license.alteryx.com”
4. Using a proxy server? Make sure that Alteryx has access to that server. If you are using scripts on your proxy server, you will not be able to use license keys and will have to use license files