We are updating the requirements for Community registration. As of 7/21/21 all users will be required to register a phone number with their My Alteryx accounts. If you have already registered, you will be prompted on your next login to add your phone number.

Alteryx Designer Discussions

Find answers, ask questions, and share expertise about Alteryx Designer.

Can't find plugin "AlteryxRPluginEngine.dll"

MeanLeanDean
8 - Asteroid

After updating to v2021.2.1 yesterday, I started getting this error: 


Error: TS Forecast Factory (233): Tool #20: Can't find plugin "AlteryxRPluginEngine.dll"

I tried uninstalling and reinstalling the Alteryx Intelligence Suite (2021.2) to no avail.

 

What changed?  And how do I fix this?

8 REPLIES 8
CharlieS
17 - Castor
17 - Castor

When you updated to v2021.2.1 did you also install the corresponding R tools too? The download/executable should look something like "RInstaller_2021.2.1.exe"

MeanLeanDean
8 - Asteroid

Charles, yes, three times. But a different File name: AlteryxAISInstall_2021.2.1.35394.exe.  There's no "RInstaller_2021.2.1.exe" option on my licenses page.  However, this AI installer does install all the same R libraries.

mceleavey
16 - Nebula

Hi @MeanLeanDean ,

 

You don't have these when you go to download the designer?

 

mceleavey_0-1621866874731.png

 

M.

MeanLeanDean
8 - Asteroid

@mceleavey I do not.  Not with this 2021.2.1 update.  It all was there with the 2021.2 update.

mceleavey
16 - Nebula

Interesting.

Try this link, and if that doesn't work I would raise a ticket with Alteryx support:

 

https://download.flexnetoperations.com/279109/1280/367/18015367/AlteryxNonAdminInstallx64_2021.2.1.3...

 

M.

LisaL
Alteryx
Alteryx

This appears correct when I view the downloads page.  If it has not been fixed in your view, then definitely contact Support.

Lisa LePome
Senior Customer Support Engineer -- Knowledge Management Coach
Alteryx, Inc.
Lisa_M
7 - Meteor

I've got the same problem - am seriously regretting my life choices in installing 2021.2!

 

Did you raise a ticket with Alteryx support?

MeanLeanDean
8 - Asteroid

I did raise a ticket and they fixed pretty fast.  For some reason, the R tools license wasn't showing up for me and some other was in its place and I assumed is was just a renamed version of the R tools link.  The name hasn't changed.  Once it appeared on my licenses page, all when well.  --Dean

Labels