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we have a user who lost their access to Alteryx Designer. I subscribed the user back and can use the Alteryx designer without any problem. However, when the user tries to log onto Alteryx gallery, they can't authenticate and it shows " Page Not Found" and the user is unable to log on. They can't publish their Alteryx workflow to the Alteryx gallery either. I have them clear the caches but still gets the same error for all three browsers(chrome, firefox, and IE). The user has Artisan crediential in Alteryx Gallery. Has anyone seen this issue and have solution(s) to try?
Thank you in advance for your time and consideration.
I believe it is SAML since I see the "SAML" display in the URL path briefly before redirection to the homepage. Yes, the user is able to see the homepage itself. I've uploaded an image in case that may help. She looks fine on the homepage, once she clicks "sign in" then it displays the "page not found" (image attached).
thank you for that. I checked C:\ProgramData\Alteryx\Logs and appears the user's email under "claims" is not listed at all...just first and last name. Does this mean I have to modify the idp manually and if so how would I do this?