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SOLVED

Alteryx blurry on high DPI screen on Windows 10

jt_edin
8 - Asteroid

Hi All, very dismayed to find that Alteryx looks blurry on my 4K UHD panel after recent upgrade from Win7 to Windows 10 x64. It looked nice and crisp on Windows 7 with exactly the same hardware.

 

Screenshot attached - you can hopefully see how the Alteryx results window (left) is blurred compared to the Windows Task Manager (right) which is nice and crisp. It's possible that the effect isn't as clear when you view the screenshot, depending on the dpi of your monitor. In which case, trust me when I say it's immediatle obvious that it's blurry, and that Alteryx isn't using the capabilities of my screen. Moreoever it's difficult and frustrating to look at.

 

The result is that Alteryx is not usable for me in Windows 10 because the visual appearance is unacceptable. Does anyone else have this problem? Are the developers aware of it? I can send more screenshots if required.

 

Thanks

 

Alteryx4k.PNG

JohnJPS
15 - Aurora

This may be sometihng that Alteryx may have to weigh in on, but you may want to try the suggestion here (https://support.microsoft.com/en-us/kb/2900023) to see if it helps.

dave2450
5 - Atom

This fix worked for me using Windows 10. - Thanks!

 

Disable DPI virtualization for the application. To do this, right-click the application’s shortcut and then click Properties. On the Compatibility tab, select Disable Display Scaling On High DPI Settings, and then click OK. This causes the text in the application to appear clearer. However, if the application does not correctly handle high DPI settings, this procedure may have adverse side effects such as truncated text and incorrectly sized graphical elements.

JamesE
5 - Atom

This fix also worked for me, thanks

Abhilash_Thul
5 - Atom

Thanks, It worked for me. Untitled.png

Sntrada
10 - Fireball

@Abhilash_Thul This worked perfectly! Thanks a million! 

jarrod
12 - Quasar
12 - Quasar

Hi @jt_edin ,

As a leader in the Alteryx Community, I have the ability to identify & mark accepted solutions on behalf of community members - and recently did so on this thread. If you have any questions or concerns with the solution(s) I selected please let me know by replying to this post.

As the original author, you also have the ability to mark replies as solutions! Going forward, I’d encourage you to identify the solution or solutions that helped you solve your problem, as it's a big help to other community members. Learn more about Accepted Solutions here.

Thank you!

chadw913
6 - Meteoroid

This option made the application UI less blurry (which was refreshing) but then it created size inconsistencies -- and sometimes cut some of the sections off to the point that some functionality was lost. So, it kind of seems like I either get a blurry application or an inconsistently sized and limited-functionality UI. Thanks for the suggestion/solution, though, Abhilash -- I will have to play around with those settings.

 

alteryx_snip.jpg 

suraj_ford
6 - Meteoroid

Hi,

Can you tell me what changes you made in the settings. I am also facing the same issue. with DPI changing scaling issue arises.

 

Jackk
5 - Atom

Thanks Chadw913 - Did you find any solution for that ? For me I have the same issue exactly, I either get a blurry application or an inconsistently sized and limited-functionality UI ? I wonder if there is any update on that ?

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