Alteryx Designer Discussions

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Alterys Designer has stopped working

Marvelous
5 - Atom

Alteryx Designer x64 2021.3 threw an error this morning 09/14/2021.  Will not load just pops a message and offers a Close the program button!!

Anyone experienced similar issues?

 

mj

15 REPLIES 15
iCFO
8 - Asteroid

Thanks for that update! Running windows updates now. Then will try working offline as well. Maybe the license authentication server is down or something... 

SoldatoDragos
5 - Atom

That's what is is seeming like. One of our users did a clean uninstall/reinstall and can get it to work, but it asks him to authenticate again every time he opens it.

SoldatoDragos
5 - Atom

Just received from Alteryx Support:

 

Dear Valued Customer,
We are currently experiencing an issue Alteryx Designer where the application closes upon opening and/or running workflows. Our team believes it has identified the root cause and is working to remedy the situation.
We are sorry for this inconvenience and thank you for your patience. An e-mail will be sent once this issue is resolved.
Alteryx Customer Support Team

iCFO
8 - Asteroid

I was able to open and work offline as well. No crashes yet. At least a temporary solution.  Thanks for the tip @SoldatoDragos !

joshuaburkhow_pwc
6 - Meteoroid

It's a known issue that the Alteryx Support Team is working now. whitelist.alteryx.com issue 😉 

 

SoldatoDragos
5 - Atom

Appears to be resolved.

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