Alteryx Designer Discussions

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Alterys Designer has stopped working

Marvelous
5 - Atom

Alteryx Designer x64 2021.3 threw an error this morning 09/14/2021.  Will not load just pops a message and offers a Close the program button!!

Anyone experienced similar issues?

 

mj

15 REPLIES 15
RMojsiak
6 - Meteoroid

For me, the programme suddenly closes. I tried with different workflows or just having it open, but after a few seconds, it shuts down. Same for my colleagues.

xanderhieken
5 - Atom

Same here. Designer won't stay open for more than a couple seconds- doesn't matter if I have a workflow open or just a blank canvas. I've even re-installed the latest version of Designer and restarted my computer, but that didn't make a difference either.

patrick_digan
16 - Nebula
16 - Nebula

Same here with alteryx 2021.2...we have 40+ users and so far it looks like all of us are impacted...

iCFO
8 - Asteroid

2021.3 - Down here as well... Won't even open.

pcurzio
5 - Atom

2021.2 also not working here. However, 2019.3 seems to work. 

brandon_rollogas
5 - Atom

Yep, same here.  Most if not all of our designers are down.  Similar symptoms as already described.  2021.2

 

JeffInman
5 - Atom

I see two event viewer errors associated with the crashes:

.NET
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-09-14T12:54:58.4374356Z" />
<EventRecordID>30383</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>CECEN-9V8WP73.wfm.pvt</Computer>
<Security />
</System>
- <EventData>
<Data>Application: AlteryxGui.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.NullReferenceException at Alteryx.Web.HttpClient.GetWebException(System.Net.HttpWebResponse) at Alteryx.Web.HttpClient.Get[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.String, System.String, System.Func`2<System.Net.HttpWebResponse,System.__Canon>, System.Nullable`1<System.TimeSpan>, System.String, System.Net.HttpStatusCode) at Alteryx.Web.ServiceAdapters.ServiceConfiguration..ctor(Alteryx.Web.IHttpClient, System.String) at Alteryx.Web.ServiceAdapters.ServiceConfiguration.TryCreate(Alteryx.Web.IHttpClient, System.String) at Alteryx.Web.UsageMediator.TryCreate(System.Uri, Alteryx.Web.ICredentialsProvider) at System.Lazy`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].CreateValue() at System.Lazy`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].LazyInitValue() at AlteryxGuiToolkit.Constants.<.ctor>b__78_0(System.Object) at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem() at System.Threading.ThreadPoolWorkQueue.Dispatch()</Data>
</EventData>
</Event>

App
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-09-14T12:54:58.6857899Z" />
<EventRecordID>30384</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>CECEN-9V8WP73.wfm.pvt</Computer>
<Security />
</System>
- <EventData>
<Data>AlteryxGui.exe</Data>
<Data>2020.2.3.27789</Data>
<Data>5ed19d13</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>00007ffd113370c0</Data>
<Data>2f20</Data>
<Data>01d7a9679de03fd6</Data>
<Data>C:\Program Files\Alteryx\bin\AlteryxGui.exe</Data>
<Data>unknown</Data>
<Data>48419bda-b4ac-4930-b071-e8addd3b827d</Data>
<Data />
<Data />
</EventData>
</Event>

patrick_digan
16 - Nebula
16 - Nebula

I've also had this issue today with 2019.2.7 (I found it on another machine and tested it out of curiosity).

SoldatoDragos
5 - Atom

Also seeing the same issue on 2020.4 and 2021.2.  We are able to get it to open and stay open by completely disconnecting from the internet prior to launching.

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