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Alteryx Designer Discussions

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SOLVED

2021.3.1 not available in downloads because the tab is greyed out?

izamryan
8 - Asteroid

Fellow Alteryxers!

 

2021.3.1 was released yesterday (11th of August 2021) but the "New Version" tab of the downloads page is greyed-out for me. Does that happen for all y'all as well?

 

maybe I'm not on the approved-downloaders list 😱

 

izamryan_0-1628792160422.png

 

6 REPLIES 6
jrgo
13 - Pulsar

I'm sure a quick email to support@alteryx.com can resolve this for you, but to answer your question, it's not greyed-out for me.

Kamran1991
11 - Bolide

Once you download the updated version, it automatically uninstalls the older one and reinstalls the new one.  Make sure this process is successfully completed

kaustubh17
8 - Asteroid

Hi @izamryan 

Right email to support@alteryx.com can resolve your issue. 

 

Thanks,

Kaustubh

izamryan
8 - Asteroid

yeah @kaustubh17 / @Kamran1991 / @jrgo  thanks for the tips - I clicked the "Download update" from within the old version of Designer, it opens up a new Edge browser but within Edge the option to download the current Designer is greyed-out for me. I emailed support so ... maybe it's just a weird glitch for me!

izamryan
8 - Asteroid

actually my solution was to write to Fulfillment <fulfillment@alteryx.com>. Sorted now!

kaustubh17
8 - Asteroid

Nice work @izamryan . In future do you face any issue please reach out to me.

 

Thanks,

Kaustubh

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