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Alteryx Designer Desktop Knowledge Base
Definitive answers from Designer Desktop experts.Error: "ImportError: cannot import name 'soft_unicode' from 'markupsafe'" when running Python tool
Error: “ImportError: cannot import name 'soft_unicode' from 'markupsafe” when running Python tool
Environment Details
Python tool fails to load Jupyter Notebook and displays a blank page. When the workflow runs, it will fail at the Python tool with the following error. The same error is seen in the Jupyter Server log for the Python tool if logging is enabled.
Error: Python (1): Traceback (most recent call last):
File "c:\program files\alteryx\bin\miniconda3\envs\designerbasetools_venv\lib\runpy.py", line 194, in _run_module_as_main
return _run_code(code, main_globals, None,
File "c:\program files\alteryx\bin\miniconda3\envs\designerbasetools_venv\lib\runpy.py", line 87, in _run_code
exec(code, run_globals)
File "C:\Program Files\Alteryx\bin\Miniconda3\envs\DesignerBaseTools_venv\Scripts\jupyter-nbconvert.EXE\__main__.py", line 4, in <module>
File "c:\program files\alteryx\bin\miniconda3\envs\designerbasetools_venv\lib\site-packages\nbconvert\__init__.py", line 4, in <module>
from .exporters import *
File "c:\program files\alteryx\bin\miniconda3\envs\designerbasetools_venv\lib\site-packages\nbconvert\exporters\__init__.py", line 3, in <module>
from .html import HTMLExporter
File "c:\program files\alteryx\bin\miniconda3\envs\designerbasetools_venv\lib\site-packages\nbconvert\exporters\html.py", line 11, in <module>
from jinja2 import contextfilter
File "c:\program files\alteryx\bin\miniconda3\envs\designerbasetools_venv\lib\site-packages\jinja2\__init__.py", line 33, in <module>
from jinja2.environment import Environment, Template
File "c:\program files\alteryx\bin\miniconda3\envs\designerbasetools_venv\lib\site-packages\jinja2\environment.py", line 15, in <module>
from jinja2 import nodes
File "c:\program files\alteryx\bin\miniconda3\envs\designerbasetools_venv\lib\site-packages\jinja2\nodes.py", line 19, in <module>
from jinja2.utils import Markup
File "c:\program files\alteryx\bin\miniconda3\envs\designerbasetools_venv\lib\site-packages\jinja2\utils.py", line 647, in <module>
from markupsafe import Markup, escape, soft_unicode
ImportError: cannot import name 'soft_unicode' from 'markupsafe' (c:\program files\alteryx\bin\miniconda3\envs\designerbasetools_venv\lib\site-packages\markupsafe\__init__.py)
- Alteryx Designer, Server
- Version: All
Blank Page:
image.png Cause
The MarkupSafe has been upgraded to the latest version (2.1.1) which causes the error.
Resolution
If the MarkupSafe package is upgraded due to a Python package, please check if you can use a lower MarkupSafe version. Version 2.0.0 works fine. Note that the MarkupSafe version that comes pre-installed with Alteryx Designer is 1.1.1.
Additional Resources
