connection to BMC Smart IT

Question

(I know I posted something like this before but I wanted to be clearer)

Has anyone connected Alteryx to a trouble ticketing system, like BMC Smart IT?  we're using Splunk for looking at server logs currently and on certain triggers, open a ticket.  Is there anyone doing this?  thanks

becki kain

jamielaird · Accepted Answer

Hi @becki

I have used Alteryx to connect to the ServiceNow REST API and found it to be a very simple process. I'm sure you will be able to achieve the same with other ticketing systems such as your BMC solution. I had a quick look and they appear to offer a REST API. See https://docs.bmc.com/docs/dashboard.action for more information.

becki · Accepted Answer

thank you.  i will look at the bmc docs