Workflow is not picking up latest records/files

[EN6924]

HI All,

There is a scenario where Users’ workflow is pulling older versions of data. It's not selecting latest files from Shared drive. How to resolve the issue?

For files, let's say there is an excel file with 100 records in it. Next day user added extra 30 records. When the workflow is being run, it’s always fetching the 100 records, not picking up the additional 30 records. Always picking up older records only. How to resolve this?

Please assist.

[JosephSerpis · Accepted solution]

Hi @EN6924 without seeing the workflow would suggest you open up Alteryx Designer and check the logic and ensure the workflow is using the right filepath to the network share and has access to the shared drive. Plus addtionally if they are multiple files in this shared drive then you want to ensure there logic in the workflow to pick up the latest correct file utlising tools such as a the Directory Tool as a example.