Where's the LOAD custom avatar button?

Question

Hi folks,

trying to update the avatar but for whatever reason the load option is gone.  I had previously loaded a custom one but as i went to update to a new one, the previous one got wiped and i have no option other than to pick from the standard ones.

Does anyone know a solution to this issue?

Thanks!

alexnajm · Accepted Answer

It should be right on your profile page (https://community.alteryx.com/t5/user/viewprofilepage/user-id/303995), or when you click Avatars under "Edit Profile" (My Community Settings - Alteryx Community) - can you show us screenshots of both places?

james598patton · Accepted Answer

@3I_ATLAS wrote:Hi folks,

trying to update the avatar but for whatever reason the load option is gone.  I had previously loaded a custom one but as i went to update to a new one, the previous one got wiped and i have no option other than to pick from the standard ones.

Does anyone know a solution to this issue?

Thanks!

Hello,
It sounds like a UI or permissions glitch—try checking your profile settings under “Edit Profile” and “Avatars.” If the custom upload option is missing, clearing cache or switching browsers may help. If not, report it to support for a fix.

Best Regards,
James Patton