Upgrading from 2023.2 to 2024.1 Alteryx Designer

[KSBurnett]

I'm trying to upgrade my Alteryx Designer from 2023.2 to 2024.1 and I keep getting an error saying my account already exists.

Any tips?

[shancmiralles]

this happened to someone i know.. he's using the same computer to upgrade but forgot that he used another email address ... im not sure how that happened. but i'd suggest to check your email address. 

hope this helps a bit!