Unsupported Arrow type 17 for conversion to AMP

[r_gratz]

Hello, I have recently updated Alteryx to 2023.2 and I have now issues with Salesforce input tools. While sometimes the Salesforce tool loads properly, usually it does not. I get "Unsupported Arrow type 17 for conversion to AMP". I am trying to pull data from a certain SFDC object via custom SOQL query in the SFDC input tool. When I try to pull the exact same query on another machine (older AX version) it runs without issues. Have anyone faced similar issues? How can it be resolved please? Note, that we have a company guidance not to update to newest AX versions, so 2023.2 is the latest I am allowed to get

Thank you very much!

[AlteryxMatt]

Hello @r_gratz!

I think this may be a good candidate to report through my.alteryx.com to ensure Customer Support is aware and can provide insight into resolution. The case submission process will also search the Knowledge Base in case there is a known solution

[edna23roe]

Did you have a fix on this issue?

[apathetichell · Accepted solution]

My hunch is this is a python version conflict -> ie the Arrow 17 is a reference to https://arrow.apache.org/release/17.0.0.html -> hypothesis says the newer version of Alteryx has this version of Apache Arrow -> Salesforce tool expects an older version of Apache Arrow. So basically my hypothesis says downgrade your Alteryx version or upgrade your Salesforce tool.

2023.2 uses 3.8.16 - perhaps that's where the issue occurs - and you'd need to downgrade to 2023.1.

[r_gratz]

Not really ideal solution, but yes, downgrading Alteryx was the way forward, there is this manual shared on another post, but it did not work for me (https://knowledge.alteryx.com/index/s/article/How-to-Enable-Legacy-Encryption-Methods-in-OpenSSL3)