Unable to uninstall Alteryx

[searlim22]

I tried to install a new version of Alteryx, but Alteryx wouldn't let me. So, I try to uninstall the older version (2020.1 x64) like show in the image below. When I tried to uninstall, it also wouldn't let me to uninstall and show the image below: "Fatal error during installation". Anyone has any suggestion? Should I just delete all the Alteryx from my computer and install the new version. 

Some note: when I install Alteryx, for some reason it go to  C:\Users\MyUserName\AppData\Local\Alteryx instead of the C drive. So I am not sure why either. 

Thank you for your help!

Best, 

Sear Lim

[Qiu]

@searlim22 

Can you check this thread that might be helpful.

https://community.alteryx.com/t5/Alteryx-Designer-Discussions/Unable-to-do-a-clean-uninstall-needed-...

[oyes2704]

@Qiu , the link above doesn't work. Saw it in few different places but not able to find the solution instructions. Could you please repost the hint?

[Qiu]

@oyes2704 
how about this one?

https://knowledge.alteryx.com/index/s/article/Complete-Uninstall-of-Alteryx-Designer-1583461464200