URGENT: Error opening Alteryx after attempting upgrade to 2024.1 from 2023.2

[jallen201]

I have restarted my computer and removed the installation and attempted another installation.

This is high priority since Alteryx runs our entire BI platform’s ETL.

Thank You,

James Allen

[jallen201]

I have successfully reinstalled  2023.2 so the urgency is not as high, but would still like to upgrade. This is the third upgrade in a row that has had significant issues this being the biggest. Very unhappy with the QA of these releases.

[danilang]

Hi @jallen201 

The people on this forum are members of the Alteryx User community and NOT Alteryx employees or representatives.  

If you run into any major issues related to business continuity, I would recommend that you open a support case with Mission Control .  That forum is actually monitored by Alteryx and they will get back to you within the timelines defined in your support agreement  

Dan

[jallen201]

I must not understand how to navigate mission control. It was not readily apparent in the UI how to open a support case.

[danilang]

@jallen201 

Once you log in you should get Case Management as an option. 

 It can take a while for the menu to populate completely

Dan

[jallen201]

I do not have case management as an option. I have emailed my account owner