Tour and Default Settings on Start Up

I just got a new computer and installed Alteryx on it and registered my key. Now, everytime I load Alteryx, it resets the view back to the original default view and asks me to start the tour. I have version 2018.2.6.51223. Was curious what is causing this and how to make it stop asking for a tour and keep all my settings?

Workflow

Installation

Licensing

Accepted answers

MadeInHB

Here is the fix if anyone is having this issue:

1. Deactivate License in Alteryx
2. Navigate to C:\ProgramData\SRC\FlexeraLicenseManager
Delete the FlexeraLicenseManager folder
3. Navigate to C:\Users\[UserName]\AppData\Roaming\SRC\FlexeraLicenseManager

(replace [UserName] with your username)
Delete the FlexeraLicenseManager folder
4. Back in Alteryx, close designer activation window
5. Within the Manage Licenses window, click on the cog in the top-right corner
6. Select "View Partner Data License Manager"
7. You may See a Warning window, just click "OK"
8. Click "Edit" beside Machine Serial Number
9. Enter your email address (this should be your business email that is associated with the license)
10. Back in Manage Licenses window:
11. Activate New License => Activate with file => Create a request file to request activation
12. Enter First, Last, Email and the license key
13. Click Create Request (This will save the .req file to download folder)
14. Sign in to licenses.alteryx.com in your web browser
15. In the right gray box on the screen it will say Upload Activation Request (please click)
16. Next select choose file (go to the download folder and find the file ending in .req)
17. Click send
18. There will then be a .bin file that you will have in your download folder
19. Return to the Alteryx screen and Click the back button and then click where it says Use an activation file to activate offline
20. Choose the .bin file in your download folder

SophiaF

Hi all - just a heads up this was fixed in the latest stable release 2019.2.7.63499 which is now available at www.licenses.alteryx.com

All comments

tcroberts

In User Settings, there's a setting for "Show Learning Guide at startup". Does toggling this help with your issue, or is it something else?

cpituley

Hi @MadeInHB,

Have you gone into "Options" then "User settings"? The first option, "Edit User Settings", lets you change your user settings. The second, which needs to be ticked, is "Save user settings on exit".

Let me know if this helps.

Thanks,

Cameron

MadeInHB

@tcroberts This doesn't. I already have this unchecked.

MadeInHB

@cpituley yes, these settings are already set as well.

AmyCooke

I am having this same issue. Settings were changed per the suggestions. Would like to be able to turn this feature off.

Talbanese

I am having the same problem since upgrading from 11.8 to 2018.3. it would be really nice to get this bug fixed. I can't even get the tour box to go away half the time making the tool useless.

MadeInHB

Here is the fix if anyone is having this issue:

Frederik

I'm supposed to do all this because of a problem Alteryx itself introduced?

johnd2202

I had this same issue and all I did to fix it is deactivate my license and reactivate it. Worked like a champ!

SophiaF

Hi all - just a heads up this was fixed in the latest stable release 2019.2.7.63499 which is now available at www.licenses.alteryx.com

FM-UoM

Hi,

I only have part of this issue - the user settings are saved, but I can't stop the tour pop up each time I open Alteryx. I'm interested in the comment that there is a Show learning guide at startup option in user settings - that sounds like just what I need to untick, but I don't have that option in my user settings?

Webbm

Worked for me!! Thanks. Don't forget to deactivate the licence! I saw this advice somewhere else without it, I then needed my company admin to remotely deactivate it for me to try again.

Jasond2022

Okay, so I get to step 16 but I do not have a file in my download folder. What should I do next?

amadra

Hello everyone,

Issue resolved for Alteryx 2024 version.

I had the same issue and I tried everything that was mentioned in this thread (from using license manager to reactivating my license again, etc.).

The answer lies within Options -> User settings -> Edit user settings -> Uncheck 'Show Start Here at Startup' (Refer screenshot).
This fixed my issue.

Alteryx_Start_Here_Popup_Issue.PNG

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