Sending letter with a PPT attachment BUT the letter is garbled

[Zona]

Hi community,

I sent a letter with a PPT attachment, but the letter I received was garbled.And it looks like below, anyone knows why?

BR,

Zona

[Raj]

@Zona 
please add a sample workflow which you have created
will be in better position to help

I think there is some issue with configuration of email tool.

[apathetichell]

Your text is base 64 encoded. The usual reason this would happen is that you are sending a binary which is auto-converting to base64 when sending as a string. Is your message/email a binary or data? Is your PPT embedded or an attachment? I believe PPT have to be sent as attachments - not embedded.

[Zona]

@Raj Sorry for late response. Here's my workflow, I just randomly dragged a text input and email tool on my canvas.

[Zona]

@apathetichell I've attached the screenshot in the reply above. I think I've set PPT as an attachment. It's wierd that it returns error only when I attach this PPT doc, and it worked okay with other PPT docs.

[apathetichell]

Can you confirm that Field A is not a blob field? Ie your PPT file isn't in Field A as welll - correct? I know it sounds crazy - but that would be an easy explanation.

[Zona]

@apathetichell I'm pretty sure it's not. Field A looks like this.