Salesforce input tool not supported anymore? Pyton verson?

Question

Hey Alteryx

I just downloaded 2020.4 version and I am getting this unpleasant surprise when using the STANDARD Salesforce Input tool:

Error: Salesforce Input (1): The tool installed in 'C:\Users\rcalloni\AppData\Roaming\Alteryx\Tools\SalesforceInput_v4.1.0' is using an out of date version of Python, 3.6. This version of Alteryx is using Python version 3.8. SalesforceInput_v4.1.0 requires further action to restore function. Please go to https://help.alteryx.com/current/designer/upgrade-python for more information

I really don't understand the error message. Isn't Salesforce Input tool supported by Alteryx? Why does Alteryx ships a version of the tool that is incompatible with the version ALTERYX uses?

Any ideas? Should I downgrade?

Rodrigo

AaronDobbins · Answer

Hi AS4, did you ever get a solution for this? I am getting the same error on installation of the beta.

AijajShaikh2021 · Answer

Hello

I am getting below error while installing the Salesforce Input tool on Alteryx Server 2020.4.5.12471. Could you please advise.

brucedataguy · Answer

I've now encountered this problem when our Server was upgraded to 2020.4, while my Designer was 2020.3.

I followed the instructions to detect any Python impacts from Python 3.6 to 3.8.

I found this support note, as I was also unable to find a newer Salesforce Input tool other than the one I currently had installed, v4.1.0.

After downloading and installing Salesforce Input v4.2.3 with my upgraded Designer 2020.4, when connecting to our Salesforce environment using this newest version of the SF Input Tool, I get this error:

Error: Salesforce Input (18): Traceback (most recent call last):
File "main.py", line 88, in pi_init
AttributeError: module 'engine.sf_utils' has no attribute 'get_reduced_metadata'

Meanwhile, in workflows using Salesforce Input v4.1.0, I tried to change the Tool Version ("Right Click" > "Choose Tool Version").  I see versions 4.0.0, 4.1.0 and v4.2.3.  I select v4.2.3, however, the existing SF Input tool does not adapt, and remains stuck with v4.1.0, and with the same error

"Error: Salesforce Input (1): The tool installed in 'C:\Users\baum000b\AppData\Roaming\Alteryx\Tools\SalesforceInput_v4.1.0' is using an out of date version of Python, 3.6. This version of Alteryx is using Python version 3.8. SalesforceInput_v4.1.0 requires further action to restore function. Please go to https://help.alteryx.com/current/designer/upgrade-python for more information."

Not sure if there's a newer SF Input Tool than v4.2.3 (it's not in the Public Gallery), but something's not working correctly after following several Alteryx postings about the challenges from the Python upgrade and what actions to take.  Any thoughts are appreciated.

Best regards,

Bruce