Render tool - unable to display Non ENglish characters in PDF format

[Karlygash_M]

Dear Alteryx users,

Trying to save file using render in pdf format. But found that render tool does not generate non English Characters, especially Asian characters like  Chinese, Japanese and so on

Do you have any idea how to set render tool in order to get those characters?

Attached my workflow 

Thanks

Output:

[DataNath]

Hey @Karlygash_M, if you go to the metadata of this field, can you check that it is a WString or V_WString? I've just downloaded your workflow and looks to work fine for me:

However, if in your actual workflow, the field is any other string data type, you'll get the boxes as you see, as they only process simple, Latin-1 characters. If so, you can just use a Select tool to change to WString/V_WString.

[Karlygash_M]

Hello @DataNath  

thanks for your quick answer, but I am still getting this error

Changed to v_Wstring

[martinding]

Hi @Karlygash_M,

Unfortunately, that may be a problem with the Render Tool.

Please check this out: https://community.alteryx.com/t5/Alteryx-Designer-Discussions/Render-tool-unable-to-display-Chinese-...

It works when your output is a Word document, but not when it is a PDF.

[DataNath]

@Karlygash_M what version of Alteryx are you running? I'm on 2022.3 - wondering if this issue was addressed in a previous update but I've had a quick scan of some release notes and can't see anything at first pass. Spotted the topic @martinding has linked so at least a backup option there worst-case!

[Karlygash_M]

@DataNath I am using Version: 2021.3.4.00445 

[DataNath]

Hmm I did find this in the known issues of 2021.3.1.47945:

However, can't see it explicitly addressed elsewhere in any release notes. Seems strange that it works for me though unless local machine settings can also influence this.

[binuacs]

@Karlygash_M Are there any warning messages in the result window?