In case you missed the announcement: The Alteryx One Fall Release is here! Learn more about the new features and capabilities here
ACT NOW: The Alteryx team will be retiring support for Community account recovery and Community email-change requests after December 31, 2025. Set up your security questions now so you can recover your account anytime, just log out and back in to get started. Learn more here
Start Free Trial

Alteryx Designer Desktop Discussions

Find answers, ask questions, and share expertise about Alteryx Designer Desktop and Intelligence Suite.

Preserver special characters in the email body

amolpatange
5 - Atom

Hi Team,

 

I am working on a workflow which is sending email at the end. In email text some special characters are not coming properly. E.g. the text "Nestlé Nutrição Infantil" is coming as "Nestl� Nutri��o Infantil" in the email body. However the data is preserved properly in the attachment. Please advise how to fix this issue so that the data is preserved in the email body as per the attachment.

 

Thank you.

 

Regards,

Amol Patange

2 REPLIES 2
Hsandness
8 - Asteroid

I'm not experiencing that issue on my end. Could you share your workflow if possible? The input and output match in my test workflow. It would help to know where the text is coming from before it's being sent within the email tool. It might also be helpful to know which encoding your SMTP server is using. Input.pngOutput.png

Hsandness
8 - Asteroid

I don't know much about SMTP servers, but my guess would be it's an issue with the SMTP server you're using if all the data within the workflow is encoded using UTF-8. You're probably outputting your text as UTF-8 in your Output Data tool which is why it doesn't garble the characters.

 

 

 

 

ChatGPT Answer.png

Labels
Top Solution Authors