Opening Excel Attachments on Phone

MD2050

Hello Everyone-

I have an Alteryx WF which sends out report to the operations team everyday , one thing which was brought up was people who are using iphone are not able to open the files on there phones it shows the following error. I am using Render Tool (Output Mode: Choose a Specific Output File) and then i create a file with ".XLSX" extension , followed by an Excel Tool to send out the reports. The files opens perfectly fine on the computer. Will really appreciate any help. Thank you .

Accepted answers

MichalM

@MD2050

Sharing the workflow would really help. Th error you're getting is non-specific and could be caused by number of reasons.

I'd suggest checking some of the suggestions in this post and if you're still experiencing the same issue please reach out to your Client Services Rep who will work with you directly to try to reproduce and fix it or escalate it through the proper channels.

All comments

MichalM

Hi @MD2050

Could you try outputting to XLS rather than XLSX and let me know whether it makes any difference?

Thanks

Michal

MD2050

Hello @MichalM-

Thank you for the reply.

I tired what you asked and the WF errors out showing following message .

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