New version not available for download

[helchi]

Hello community,

I am currently still working on version 2021.4.2.40860 of Alteryx designer and everytime I open Alteryx it says that a new version is available.

But when I go to the licence portal (https://us1.alteryxcloud.com/license-portal/) I get no products to download and message "No products were found".

I am certain that there should be some new products available for download. Why is that I how can I update on a newer version?

[alexnajm · Accepted solution]

Do you have another account available when you click on that drop down? It might be a matter of switching there

otherwise it would be best to contact your account executive to ensure your contracts are up to date and all

[helchi]

No, only have this one account. 

Thank you, I will check with internal IT department.