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Alteryx Designer Desktop Discussions

Find answers, ask questions, and share expertise about Alteryx Designer Desktop and Intelligence Suite.

New alteryx version keeps shutting down

Ruby
5 - Atom
‎09-20-2021 10:44 AM

Hi All, I recently upgraded to the latest version of Alteryx (2021.3.2 released on Sept. 7, non-admin version) since then, anytime I run a workflow and try to view the report (result on the browse tool), alteryx just shuts down/closes and I will have to restart the app. Anyone else experiencing the same issue as me or knows any solution?

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BrandonB
Alteryx
Alteryx
‎09-20-2021 11:11 AM

Hi @Ruby 

 

Can you send an email to support@alteryx.com so that they can get this logged? They will want to look into the root cause to understand why this might be happening. A reinstall may fix it, but it would be worth sending support an email first. 

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