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Alteryx Designer Desktop Discussions

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Need help || with proper justiication

RE5260
8 - Asteroid

Hi Experts,

 

I've a friend working as an Alteryx Admin told me that when he usually opens the license management portal - https://us1.alteryxcloud.com/license-portal/ , he can view all the 4 tabs in the page- Home, Licenses, Users and accounts.

 

I newly joined working as an Alteryx Administrator as well, but all I see on the portal when I try to go in is the "home page" for our current account.

 

I found that my access is insufficient to view the pages. I so got in touch with support, and the business requested that I give an explanation for why I should require it. I can't simply say that I need the access to view all the designer licenses, users and account details, this has to be a proper justification. I need assistance what should I respond (valid reason)?

 

Please assist.

1 REPLY 1
ronaldoresende
5 - Atom

Hi @RE5260,

 

Your role must be changed from "End User" to "License Administrator" in the License Portal. After that, you'll have the same view as your friend.

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