Manage Licenses Window Will Not Close

Question

I am using Alteryx Designer 2021.4.  I used Options > Manage Licenses to apply a new license because my license was going to expire today.  The activation occurred without any problems and the new license key (and new Expiration Date) shows up under Manage Licenses.  However, I cannot close or otherwise leave the Manage Licenses window.

If I click Close, the Manage Licenses window goes away briefly and then returns.  Same thing if I click X in the upper right hand corner.

I'd rather not kill the Alteryx process.  How can I get past the Manage Licenses window?

Please help.

BC · Answer

I am experiencing the same issue in Alteryx Designer 2023.2. Are there any plans to fix this issue.

mamalfitano · Answer

Not a solution, but force quitting still resulted in Alteryx having a recovered workflow that captured most of my work in progress, so I didn't have to start from scratch.

PanPP · Answer

Hi @kristenbaxter @Madisonf

I would recommend reaching out to support@alteryx.com with a description of the issue.