Login Denied using Email Tool

xa_gupta

Hi community,

I have a workflow to send personalized letters to different email ids using email tool over SMTP service.

Unfortunately, it is giving an error saying Login Denied.

I have plugged correct email credentials, and SMTP parameters as advised by the IT team.

Please help me with resolution.

Workflow

Error Message

Accepted answers

All comments

grazitti_sapna

@xa_gupta, try contacting your IT team for SMTP connection maybe they are blocking it, or try with None Encryption.

Thanks!

xa_gupta

Sapna, thanks for sharing your input.

Upon changing the encryption to None I received the error - "Failed to send to one or more recipients" (emails are valid - I rechecked that too). Please take a look in the attachment.

To add more on second point, I have checked with the IT, and there are no restrictions placed in SMTP connections, and they are working fine.

Please also find the workflow package attached.

Sample Workflow_Please enter your own email to test.yxzp

Failed to send to... None encryption.jpg

xa_gupta

Thank you for your input.

SSL/TLS did not work either. I have sent an email to support. I will update once I get a solution.

kuoshihyang

Gupta, try setting encryption to None and make sure you don't have spaces between your emails in the To or CC fields and try separating them with , or ;.

name1@email.com;name2@email.com etc...

smoskowitz

I think you. Need to confirm a y company policy as it relates to a workstation being allowed to send emails using your SMTP.

xa_gupta

@kuoshihyang

In my workflow there is only 1 email, so no separator or gaps are used. Also, I have tried it with None encryption that did not work as well.

@smoskowitz

Hi I have checked with IT and smtp is working fine and I have access.

Failed to send to... None encryption.jpg

Alteryx_AR

@xa_gupta - Instead of using smtp.office365.com use IP address.

xa_gupta

@Alteryx_AR

Please elaborate more. When I used the system IP address in place of SMTP, I got an error that couldn't connect to the server. Earlier I was getting Login Denied.

Sean_Walker

@xa_gupta

Did you end up resolving this?

alexnajm

Any resolution?

anthony_fiel

checking for resolution. any?

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