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Alteryx Designer Desktop Discussions

Find answers, ask questions, and share expertise about Alteryx Designer Desktop and Intelligence Suite.

License key issue after updating alteryx designer

JerryHuangzy
6 - Meteoroid
‎01-06-2021 10:35 AM

Hi, Team

 

I just updated my alteryx designer to the newest version. It replaced my older version and asked me to activate my account again. After inputting my license key, it says one or more license keys are currently active on another machine. And I can not move all licenses. What can I do to fix it?

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fmvizcaino
17 - Castor
17 - Castor
‎01-06-2021 10:47 AM

Hi @JerryHuangzy ,

 

The license administrator of your company needs to revoke the license from your previous installation.

 

Go to licenses.alteryx.com and create an account with the same email you used in alteryx designer. 

https://help.alteryx.com/current/product-activation-and-licensing/transfer-license-alteryx-designer

 

Best,

Fernando Vizcaino

 

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JerryHuangzy
6 - Meteoroid
‎01-06-2021 12:54 PM

Thank you Fernando, I will try that

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