Intelligence Suite installed but get error on the tools

[drsgriderax]

Error:  You can't run this workflow because it includes Alteryx Intelligence Suite tools that are not installed. You have to download and install these tools to run this workflow.

I have un-installed and re-installed Alteryx Intelligence Suite multiple times, cleared cache, and rebooted. I also checked that the versions of Alteryx Designer and the Intelligence Suite matched - both Admin 2025.1   License for Intelligence Suite has been activated.

What else do I need to do?

[jrlindem]

Not saying this is going to resolve it, but I have had new capabilities take a little time to work through the system on Alteryx's side.

You may need to reach out to your Account Exec to check into it and possibly have them push the Fulfillment folks double check that it was enabled on their end.  Otherwise, you could also consider opening a support ticket.

Hope that helps, -Jay

[dreldrel]

Hi, the Image Recognition tool or Predict tool within the Intelligence Suite loads the TensorFlow package during its configuration. If your processor does not support TensorFlow, the error you mentioned will occur. You can double check if your CPU meets TensorFlow's hardware requirements (CPU needs to support AVX), hope this helps

To verify whether your processor supports TensorFlow package:

1. Get the processor name from your System Information.

2. Search for the processor name on the manufacturer’s website (e.g., Intel, AMD).

3. On the product specification page, look for “AVX” under Instruction Set Extensions. If the AVX exists, means the processor supports AVX

[drsgriderax]

Thanks for the idea. I checked and my system does support AVX. Looks like I will need a support ticket.

[drsgriderax]

Checking with account exec. Thanks