Installation issue - windows 10 - blocked by request to update windows - all up to date

[lmatronola]

Hello,

Newbie to Alteryx, with very limited understanding of information technology.

I am trying to install the demo version of Alteryx Designer on my company computer. Whe I launch the .exe file, I get this pop up:

My Windows and Microsoft Store are all up to date. And I don't get any other pop up / explanation for this issue.

About 15 people within my organization have managed to install Alteryx without any problem. I myself installed it on my personal computer in order to participate in a training session.

The people in charge of IT support at my company have not been able to find a solution and have asked me to get some support from Alteryx... but I am getting none from the chat bot that bugs whe I try to schedule a call with the support...

Anyone here that could help me out?

Thanks a lot

Best,

Lorenzo

[Qiu]

@lmatronola 

Can you check your window 10 version.

According to this post, you may need a major upgrade.

[lmatronola]

Thanks for your swift reply!

I got version 1709 / OS 16299.1087

Is that the issue?