Image in Body of Email Not Showing up in Body of Email

[AConcernedAnalyst]

Hi all,

First post here and just want to say thank you for everyone for being amazing. Ever since I started using Alteryx almost  year ago, I have been able to find an answer for EVERY question I have had (and I have had lots) regarding Alteryx. However, this is the first time where I cannot figure out the answer by googling it so I turn to the community searching for assistance. 

Issue: At the core I am trying to create an automated email that grabs a screenshot from Tableau and attaches that screenshot in the body of an email. When throwing a browse tool before the email tool within the WF, the image shows up perfectly fine as brought in with the image tool. However when checking the email sent out by Alteryx on Outlook on my laptop, the image does not show up in the body of the email. The body of the email reads "The linked image cannot be displayed. The file may have been moved, renamed, or deleted. Verify that the link points to the correct file and location."

 

The WF looks something like this: image tool brings in image from my desktop -> goes into email tool where the body is chosen as the image. 

What I have tried: Tried various combinations of reporting tools after the image tool and before the email tool to try to get the image to run. All lead to the same results as described above.

Any insight would be great. Thank you!

[mbarone · Accepted solution]

Hmm.....I cannot seem to recreate the issue.  If I have a blank canvas, throw an image tool on it, retrieve the image from disk at runtime, connect the image tool to an email tool, and choose the image as the body of the email, it comes across just fine in my Outlook.

Only thing I can think of is your SMTP server disallows posting images in email if executed by command (instead of opening a new email using the Outlook UI).

Here's my configs:
IMAGE TOOL

EMAIL TOOL

OUTLOOK EMAIL RECEIVED

Are your configs identical?

[AConcernedAnalyst]

Hi mbarone,

Thanks for checking it out. To answer your question, I have tried the identical setup and unfortunately still have the same issue. 

What is interesting is that when I sent an email out to a coworker, they were unable to see the image on their Outlook on PC. However, they were able to see the image on their mobile phone as intended. While interesting, the same conundrum holds me back from achieving what I want.

By any chance, do you happen to know any alternative ways I can go about doing what I originally intended to do?

[mbarone]

Unfortunately none that I know of.  Must be something in the server settings (I'm assuming those are controlled by your IT department).