Image as attachment instead of showing in email (gmail)

[LeandroC]

Hello everyone. I am having an issue with an image I want to render in emails sent through alteryx email tool. I have a report I save in a PNG file, then I use the Image tool to save it in a field of a yxdb and finally I use this yxdb as input of Email Tool. There I have recipient, cc, subject, attachments (file paths), and BODY (the png file mentioned before). I set this field as body in email tool config. The problem is that, when using Gmail, in the email recieved the body doesn't show and instead it gets attached (and the file has the name 'noname'), nevertheless, when using Outlook it shows correctly. Any insight is highly appreciated.

[DavidSta]

Hi @LeandroC,

I tried to replicate your described behaviour and with my gmail account it's working like you'd expect it.

Can you maybe share a workflow with sample data, so that we can check your configuration?

FYI: I'm currently running on 2020.2, how about you?

Best regards,

David

[LeandroC · Accepted solution]

Hi @DavidSta,

Thanks for your reply. I reached to the solution. I just looked up in the layout html code something suspect and noticed that my image was saved with blanks within the file name. Then I changed this input of my macro for ID instead of name so the file name results always like "PieChart_N" (with no blanks) and solved!. By the way, It seems to me this issue only affects Gmail since in Outlook I could see it all great.

That's how I was naming the image

Best regards,

Leandro