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Alteryx Designer Desktop Discussions

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How to remove machines from the license portal?

Paul_Holden
9 - Comet

I currently have an 80 seat license for Designer.

 

Each time a new user starts with the business they get a Windows desktop with a specific ID, in addition we recently competed a major desktop image update which meant that every user received a new desktop and had to re-register Alteryx.

 

As a result I have in excess of 190 entries in the "Machines" section.

 

I can see how to delete a "User" but I don't want to do that as most of the users simply have new machines. I cannot see how to delete a "Machine".

 

License management is fiddly enough in the portal without in excess of 100 pointless entries making it harder.

 

Regards,

Paul

2 REPLIES 2
TrevorS
Alteryx Alumni (Retired)

Hello @Paul_Holden 
I would recommend you email Fulfillment@alteryx.com for assistance.
They can provide you with the needed steps to free up some seats on the License portal!

 

Thanks!
TrevorS

Community Moderator
Paul_Holden
9 - Comet

Hi,

 

Fulfilment confirmed that there is no way for an administrator to do this from the portal...

 

"For totally removing the device, you will have to provide us with a list of the Machine IDs and we will remove them for you. "

 

One for the improvements list I think.

 

Regards,

Paul

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