Gallery running not end while using VBscript to download attachment from outlook

[COCOK_Wen]

Dear Alteryx Engineering or Alteryx Developer

I had developed the workflow for multiple task, and almost each task are using the VBscript to copy file. and there are 1 task are using the VBscript to download the attachment from outlook, and the whole workflow worked properly at offline Analytic App mode. However,  it not work after uploaded into private gallery, and issues as below:

1.   The Job status as "Running" seems not stop, and process for very long time (it runs over 30 mins and still same, refer to the image)

2.   Not result display (nothing happen - the download attachment of VBscript attached as well)

please kindly provide guidance for idea how to solve above issues

Looking forward for the comment

Roy

[KSowers]

My best guess would be that your local machine has no issues accessing the location in the VB Script: "\\hbap.adroot.hsbc\HK\HASE\28021100\HK000HSP9045\ILS_GZT\INS - Insurance\Daily Cases\RC Wavier- QGI\weekly mail\attachment extraction\". However, when you save this up to Gallery, if the Server machine does not have access to that location then there is a possibly that it cannot reach what needs to be reached.