Free trial under desktop version - Activating license under new mail

Hello,

Situation:

I've finished my free trial on the desktop version of Alteryx Designer 2024.2. I had signed up with an old business mail address.

Now I've bought a new license under a different mail address (work-mail).

Problem:

- Everytime I open the application the old mail pops up in each field (and I can't remove it).

- I don't have the option to change this mail address to the new mail address under which the license was purchased. Hence, can't activate the new license.

- I tried uninstalling the application, but issue remained that the old (unconverted free trial mail) still pops up.

Can anyone give help by giving a step-by-step guide on how to use alteryx under my new mail?

Installation

Licensing

Accepted answers

alexnajm

In Alteryx License Manager as mentioned! Search for it on your desktop

All comments

alexnajm

Try opening Alteryx License Manager from your desktop and check the email there - if it’s the old one, change it to the new one and see if Designer works normally afterwards

wabdelfa

The mail cannot be changed - that's the whole issue

alexnajm

Usually even though it looks like you can’t, you can after you click edit. Can you try again?

if it doesn’t work, can you send a screenshot of where you are / the issues you are facing?

wabdelfa

Can't change the mail here. Where should I change it?

Screenshot 2025-01-30 151620.png

alexnajm

In Alteryx License Manager as mentioned! Search for it on your desktop

wabdelfa

Same thing when I try to do the offline activation. As soon as I click on "create" under Request, there's a form with the old mail pre-filled and I can't change it

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