Error synchronizing DCM credentials to server:"Server failed to specify an internal error"

[mlaura98]

Hi community,

I'm trying to sync my DCM data sources & credentials to my company's server and keep getting this error: "Operation terminated. Server failed to specify an internal error." and the window is blank

I've tried: 1) Eliminating and re-adding the gallery , 2) Deleted the DCM files from C:\Users\<YourUser>\AppData\Local\Alteryx and re-added them ; but I still get the same error. Also checked and the Designer and Server versions are the same (2024.2.1.94 Patch: 3)

I'm thinking of trying a complete uninstall and reinstall of Designer, but decided to ask here to see if anyone has any other suggestions.

(This is only happening in one of the company's servers, I have no issues syncing to the other one)

[Dean4U · Accepted solution]

Hi @mlaura98,

Thanks for reaching out to the community. I found a KB article about this specific error:

KB Link: https://knowledge.alteryx.com/index/s/article/Operation-terminated-Server-failed-to-specify-an-inter...

Could it be really that simple as an out-of-sync clock? I remember having similar issues with my old HP Pentium 3 desktop PC when its clock went out of sync. I used to simply take my PC's CMOS battery out, clean it, and put it back in to reset the clock. Darn, I feel old. :)

Let me know if this article helps.

Take care.

[mlaura98]

Hi Dean, thanks so much for answering. The article helped, and after a server restart I managed to sync my DCM credentials, so all good!

[Dean4U]

You are welcome, @mlaura98! 

Can't believe my experience with all those CMOS batteries finally came in handy... 🙂