Error Preventing me from Opening Alteryx

[denvic29]

Hi all,

This morning Alteryx was working fine for me and several hours later I needed to go and run another workflow and now I get the attached error every time I launch Alteryx, no matter if it's a blank workflow or an existing built one. The whole canvas appears white even if I click past the error. Has this happened to anyone? I've tried downloading a new version of designer and restarting my computer several times and I've had no luck so far.

Thanks!

[apathetichell]

see if you can find the error logs - but random question. are you running this on a PC or in a VM?

[denvic29]

PC on local drive. I'm trying to find error logs. 

[atcodedog05]

Hi @denvic29 

Restart the system. If it doesn't work you would need to completely uninstall and reinstall Alteryx.

Hope this helps : )

[denvic29]

I've restarted my computer several times and no luck. I also tried to uninstall and got this error: 

[atcodedog05]

Hi @denvic29 

Drop a mail to support@alteryx.com

Hope this helps : )

[denvic29]

I put a ticket with support in and put high priority and haven't heard back yet. Was hoping someone here might have seen something similar!

[denvic29]

Internal IT did an uninstall and reinstall for me and no luck...

[jasontax]

I have also been encountering this issue when opening a workflow from file explorer.  The workflow opens but the canvas is blank.  If I open the workflow directly from Alteryx, then I can see the workflow and everything is fine.  I have uninstalled and reinstalled the newest version.  Attached is the error I get.

[PanPP]

Hi @denvic29  @jasontax 

I would recommend doing a complete uninstall of Designer - https://community.alteryx.com/t5/Alteryx-Designer-Knowledge-Base/Complete-Uninstall-of-Alteryx-Desig...

Make sure you are installing the proper Designer version (Admin or Non-Admin) based on the permissions you have.

Hope this helps! Please like the post if it does.