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Alteryx Designer Desktop Discussions

Find answers, ask questions, and share expertise about Alteryx Designer Desktop and Intelligence Suite.

Email tool

Inactive User
Not applicable
‎03-11-2021 12:52 AM

I am trying to run a test workflow just to test email tool. I gave in the smtp server name, port name, encryption,  authentication user name and password, 

after running the workflow i am getting error with email tool saying “Record#1: Timeout was reached”

 

can anyone confirm why this error occurs ?

i gave the right smtp name and port as i checked it on outlook web page under settings—email sync—- pop and imap

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jamielaird
14 - Magnetar
‎03-11-2021 04:29 AM

Hi @Inactive User 

 

The troubleshooting pointers on this page might be helpful:

 

https://community.alteryx.com/t5/Alteryx-Designer-Knowledge-Base/Email-SMTP-Troubleshooting/ta-p/32102

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echuong1
Alteryx Alumni (Retired)
‎03-11-2021 06:29 AM

You may not need all of those fields to be filled in - try just having the SMTP and port. Remove the encryption, authentication user name and password.

 

Also, you may need to be on VPN.

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