Email Tool

[shakir_juolay]

I trying the Email Tool as shown in attachment. However I am getting the message 

Email (2) Record#1: Failed to send to one or more recipients

What am I doing wrong?

[Jean-Balteryx]

Hi @shakir_juolay ,

It's difficult to say without the data. Your tool looks well configured.

Is there only one recipient per row ?

Does the mail address exist ?

[shakir_juolay]

Yes one recipient per row, and email id exists.

I tried two variations (a) internal email id in first row and external in second (b) vice versa

[atcodedog05]

Hi @shakir_juolay 

Did you try directly giving the email ids in the To and CC field? did that work?

[Jean-Balteryx]

Have you the possibility to share data extract or your workflow ?

[atcodedog05]

Hi @shakir_juolay 

Try only internal mail id and only external mail id.

[JagdeeshN]

Hi @shakir_juolay ,

Have you tired it with just the internal email id's?. I ask as sometime the settings on your SMTP server might block external emails.

I tried to replicate something similar with just the internal id's and it worked.

Can you possibly share a sample workflow?

Best,

Jagdeesh 

[MichaelSu]

Hi @shakir_juolay ,

Please ensure that you are on VPN as well.

Thanks,

Mike

[shakir_juolay · Accepted solution]

I figured my issue needs support from Internal IT as when I tried SMTP using PowerShell as shown in the below link I was not successful.

Send Emails from Powershell: Tutorial with Examples | Mailtrap

Thank You every one.