Email Tool showing Func 'curl_easy_perform' failed, ret = 28, desc = Timeout was reached

[Vanshaj_05]

Hello Alteryx community, I am facing an issue with Email tool configuration. I am willing to try out this tool to send custom emails, However, I am getting this error from the Alteryx. I tried some of the measures in the community but unfortunately, I am still struck at this point.

I am using following configuration:
SMTP : smtp.gmail.com

Port: 587

Encryption: STARTTLS

Alteryx version: 2024.1

Thank you for any help!!!

[patrick_digan · Accepted solution]

@Vanshaj_05 I would generally follow the instructions on this page which helps you setup an app password for gmail: https://knowledge.alteryx.com/index/s/article/How-To-Send-Emails-Through-Gmail-Using-the-Alteryx-Ema...

I got it to work using port 587 and my full gmail in the to line:

[Vanshaj_05]

Hey Patrick!

Thanks for checking the configuration and sharing the resource. I was able to configure the tool and send the email. I was facing issue because of smtp server. In my case I had to use my organizations internal server and it worked for me.

Thank you!!