Email Tool - Couldn't Resolve Host Name

[michcollins]

I am using an email workflow that I have used many times that always worked.  Now I man getting this error message.  I have checked with our IT department to verify the SMPT and port, which they did. I have checked the email addresses in the Excel file I am using (even loaded my own email in the list).  Still no luck.  Any ideas?

Thanks in advance

[JagdeeshN]

HI@michcollins ,

Are you trying to run this on the Designer or Gallery?

Best,

Jagdeesh

[michcollins]

Designer.  The Excel and Workflow are saved on my hard drive as well.  Thought it might be a server issue but, no!!

[JagdeeshN]

@michcollins 

Have you tired deleting the current email tool, inserting a new one and re-configuring it?

[michcollins]

I will certainly give that a try.  Thank you

[michcollins]

That did not work.  I think I will rebuild the email and see if that helps.  Just stumped

Thank you for your help

[knobsdog]

I had the same issue in a workflow.  Couldn't resolve it so I switched to an Email Event instead as a work around.  Hopefully someone can offer a solution.

[michcollins]

Not familiar with Email Event.  I will search that.  Thank you

[JagdeeshN]

@michcollins 

You can find the email events within the events tab in workflow configuration.

[yashagarwal1703]

@michcollins

i was facing similar issue. However, seems to me that it is mandatory to be connected to your official VPN network in order to be able to send the email. 

Once i connected to my official VPN network, the issue got resolved.

Thanks,

Yash