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Alteryx Designer Desktop Discussions

Find answers, ask questions, and share expertise about Alteryx Designer Desktop and Intelligence Suite.
fireworks

Download Tool giving a 403 Forbidden error

JuliusDavid
5 - Atom
‎08-23-2023 06:07 AM

We are using the Download Tool to connect to an API and retrieve some data. This has been setup for a while and has worked fine in the past, but recently it is giving an 403 Forbidden error. I have tested the connection with Postman from the same machine with the same credentials, and that works just fine. We haven't changed anything in the workflow either, and Alteryx isn't giving much more info on why it is giving this error. 

 

Any help on how to further analyse this issue would be appreciated.

 

403 Forbidden.PNG

 

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3 REPLIES 3
TheOC
16 - Nebula
16 - Nebula
‎08-23-2023 08:10 AM

hi @JuliusDavid 
Can you please expand the DownloadData and DownloadHeaders, is there any suggestion to what is causing the forbidden error?

Kind Regards,

Owen

Cheers,
TheOC
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JuliusDavid
5 - Atom
‎08-23-2023 08:20 AM

Hi Owen,

 

They contain the following:

DownloadDataDownloadHeaders
<html>
<head><title>403 Forbidden</title></head>
<body>
<center><h1>403 Forbidden</h1></center>
</body>
</html>		HTTP/1.1 403 Forbidden
Server: awselb/2.0
Date: Wed, 23 Aug 2023 15:13:07 GMT
Content-Type: text/html
Content-Length: 118
Connection: keep-alive

 

Regards,

David

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apathetichell
20 - Arcturus
‎08-23-2023 08:32 AM

Can you double check your postman set up and secondary headers you are sending in (content-type etc) and that you are using are replicated in Alteryx. Can you verify that you are using the same users?

 

There could be something omitted which is causing WAF to flag your Alteryx - but not your Postman. I'd also recommend just trying again. Sometimes this happens with ELBs.

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