Download Tool giving a 403 Forbidden error

Question

We are using the Download Tool to connect to an API and retrieve some data. This has been setup for a while and has worked fine in the past, but recently it is giving an 403 Forbidden error. I have tested the connection with Postman from the same machine with the same credentials, and that works just fine. We haven't changed anything in the workflow either, and Alteryx isn't giving much more info on why it is giving this error.

Any help on how to further analyse this issue would be appreciated.

apathetichell · Answer

Can you double check your postman set up and secondary headers you are sending in (content-type etc) and that you are using are replicated in Alteryx. Can you verify that you are using the same users?

There could be something omitted which is causing WAF to flag your Alteryx - but not your Postman. I'd also recommend just trying again. Sometimes this happens with ELBs.

JuliusDavid · Answer

Hi Owen, They contain the following: DownloadDataDownloadHeaders 403 Forbidden

403 Forbidden

HTTP/1.1 403 Forbidden Server: awselb/2.0 Date: Wed, 23 Aug 2023 15:13:07 GMT Content-Type: text/html Content-Length: 118 Connection: keep-alive Regards, David

TheOC · Answer

hi @JuliusDavid 
Can you please expand the DownloadData and DownloadHeaders, is there any suggestion to what is causing the forbidden error?

Kind Regards,

Owen