Designer can't communicate with license portal - after new security system Cloudflare

[rycroftj]

Hi
Since we had a new IT security (Cloudflare), my laptop is no longer able to communicate with the licence portal and so I have the following message  attached image.

All was fine before this IT update and I am the licence administrator and clear that my Alteryx Designer usage is not updated on the portal. Everyone else in my organisation has the licence link with the portal working - including another administrator.

Have raised a ticket with Alteryx and tried all the following - just wondering if anyone out there has had the same happen to them?
Tried:

Firewall and proxy setting:  via the system requirements link

Please close Alteryx, then delete all files in the below locations and then activate the license key again, using the offline method.

String: C:\ProgramData\SRC 
String: C:\Users\(username)\AppData\Roaming\SRC 

Thanks all

[apathetichell]

Clarify to your cloudflrare/network team that thit's flextnet server port.... Are you running your own License Server and do you manage it? can you ping the address? honestly this is pretty arcane and may be difficult to get help from Alteryx on... I would expect you may need to clarify multiple times that you are looking for help on a license server ---> not a server license.  Here's the guide on it ->

https://help.alteryx.com/20241/en/license-and-activate/administer/install-and-use-alteryx-license-se...

but the only times I've had to troubleshoot issues on it --- I had to dive pretty deeply into the flexnet documents. My upstream team wasn't able to help because this was the only flexnet product they'd seen which required a windows install vs a linux install. Their take was that flexnet ran better on Linux.

[rycroftj]

Thanks for response - sounds like something IT need to check ... will pass it on.