Designer Add Gallery Hangs

[mieszczak]

Hello, i am building up a new server build and got everything setup on Mongodb side (migrated from our QA server). 

When i go to add the Private gallery it just hangs and nothing happens. I am able to add from other users and the user that I am signed in with is a Gallery Curator/ has access to everything. 

[TheOC · Accepted solution]

hey @mieszczak 

Are you able to follow the steps within this article to troubleshoot?
https://community.alteryx.com/t5/Alteryx-Server-Knowledge-Base/Troubleshooting-Blank-Screen-when-Con...

Most importantly:
Make sure that:

• Javascript is enabled
• Internet Explorer Enhanced Security Configuration is disabled (if on a Windows server machine)
• The Identity Provider's URL (IDP URL in Alteryx System Settings - Gallery - Authentication) is trusted (i.e. it has been added to your Trusted Site List on the Gallery machine)

You can test if javascript is enabled by going to a site such as:
https://www.whatismybrowser.com/detect/is-javascript-enabled 

Make sure this is on Internet Explorer (as this is what the Alteryx gallery connection uses), and if it is not enabled, you will have to enable this within your Internet Explorer settings:

Hope this helps!
TheOC

[mieszczak]

yep the issue was around the IE security. 

[Alexander_Morton]

Do you remember what the IE security fix was?!   I am having this issue currently.