Custom Tool not running in Alteryx Designer 2023

[mareenkoshy]

I have a in house developed custom tool used to connect to an external tool from Alteryx workflow. It is running fine in version 2021. But now when the newer version is released in the firm it is failing as Fatal error. No specific error details also present. Can someone please assist here

[alexnajm]

Without knowing what the tool is doing, it’ll be hard for us to diagnose and find a solution - but one thing you could check is the fine you are running (original vs AMP)

[Raj]

@mareenkoshy 
refer this
Alteryx Designer and Server: Error: "Unknown Fatal Error" when running workflow or publishing to Ser...

[mareenkoshy]

This is a custom tool developed to connect with a finance source. Python script is used at back end.  You had mentioned about AMP,  can you please elaborate what do you refer here. 

[apathetichell]

you can control if AMP is running based upon your configurations for your workflow (workflow configurations ) you can toggle off amp there. I would recommend overriding your user settings so you don't run at a low priority. The error message you are showing is not clear. If you can open the macro---> you can inspect the python code and we can figure out why it isn't working. common issues are that you don't have the python packages required for the script (and general python venv/version issues).